We are pleased to advise that the warranty for all Idemia products has been increased from the standard 12 months, to 24 months
The full range of all Idemia products will now have a 24 month warranty.
When is this effective from?
All products purchased after 1 September 2020 will now have the benefit of the 24 month warranty.
More information – Warranty:
. SWAP OUT Units can be serviced stock or brand new stock, at IDEMIA’s convenience
. Third party accessories are covered by their respective manufacturers warranty terms
. Embedded licenses are deemed to be part of the hardware and IDEMIA reserves the right to regenerate the license at a cost or free of charge if the unit is no longer under warranty or/and if no proof of purchase can be produced
. Any sealed products should not be opened by customers. Failure to comply would void the warranty/ Please pass the message onto your customers.
For other warranty or support questions, please contact Access and Beyond support or your Sales Representative